Job Overview
- You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
- You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
- You see your area through the eyes of our customers and have a daily dialogue with them to get continuous feedback about their experiences and to learn more about their needs and wants;
- You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
- You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
- You comply with and follow internal rules, policies, and daily operational routines set by the management;
- You are responsible for the delivery of merchandise to customers;
- You ensure that all products are delivered in an efficient and timely manner;
- You maintain inventory levels at warehouse level according to company standards (using inventory Management System/SMS or other approved processes);
- You ensure proper handling of goods on site using appropriate tools and software systems;
- You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.
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