Customer Relations Officer (Shopping Experience) - Part Time

About the job
Reporting to the Customer Relations Shopping Experience Manager, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers. 

Your assignment

• You handle the daily operation of Småland, the children playground such as registering kids for the playground admission, taking care of the children and ensure their safety during their stay in the playground.
• You ensure good teamwork in the operation of the playroom during the day, which includes toilet needs and taking care of individual children, ensuring that there is a good balance among children per play activity.
• You check and maintain the safety and cleanliness of the playroom according to stated guidelines and checklists together with the cleaners and technical staff.
• You assist to handle emergency cases happening in Småland, such as accidents, incidents or sudden sickness.
• You ensure safety and evacuation procedures are carried out, such as handling missing children and evacuation in case of fire or emergency announcement.
• You assist to make announcement through the internal paging system when necessary.
• You communicate to the manager on issues, concerns, and incidences with regard to 
  safety and security of the children and ensures the IKEA store is a safe and secure 
  environment at all times for visitors and co-workers.
• You submit a daily Småland report (number of children and results in case of accident) 
  and record information accurately so that the resulting analysis can be used to 
  improve customers’ future shopping experiences.
• You check the availability of toys and videos, ensure these are fully functional and 
  organize the store toys and materials to ensure order in activity areas.
• You assume responsibility for other tasks and projects as they occur