Service Operations Specialist

Purpose of the job:

• Responsible to secure the service execution is done at the right time, with right quality and to the lowest possible cost.
• Monitoring the daily operations of the vendors.
• Perform manual tracking numbers on the vendor system to be able to process the services until the vendor is fully integrated into our system.
• Support the stores and other business units to meet the client requirements related to the IKEA services offer.

Responsibilities of the job:

• Run daily reports for internal or external use.
• Answer to client requests with a sense of urgency.
• Oversee all field operations when needed.
• Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services.
• Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services.
• Optimise processes to ensure continuous improvements on the services.
• Schedule monthly meetings with TSP to provide feedback.
• Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience.