Kitchen Specialist - IKEA Phuket

About the job

To support all selling channels with Kitchen Services knowledge and sales information and help customers in these channels to find the right services. To provide customers with well-designed, relevant complete kitchen solutions for the whole home by empathetically listening and understanding their living situations and life at home needs.

Your assignment

• Explain and demonstrate the IKEA kitchen features and system and guide the customer through the kitchen planning/buying process, using my knowledge of IKEA’s services, such as delivery, assembly, installation, financial schemes.
• Know and understand the customers’ life at home needs, home furnishing trends and I use this knowledge to provide the best solutions for customers.
• To assist customers to plan their kitchens, based on their floorplans, site measurements and specific needs, using relevant IKEA tools.
• Taking an active interest in local kitchen competition, have a competitor price overview which helps to promote products in ways that best show our competitive advantage to customers.
• To assist the customer in the end-to-end experience, and ensure that they enjoy an excellent shopping experience at IKEA.
• Find new clients or new opportunities to generate sales
• Drive sales to achieve the individual sales target
• Work closely with the service provider teams to ensure smooth delivery and installation of IKEA
  kitchens.
• Proactively establish and maintain relationships with all major developer and corporate clients
• Maintain contact with all clients to ensure high levels of client satisfaction
• Receives and resolves customer complaints and problems in timely manner