IKEA for Business Sales Specialist (B2B) - IKEA Chiang Mai

About the job

To maximise B2B sales using knowledge of IKEA range, local market and my customers, as well as the IKEA tools and the experience and expertise. Support the efficient work of the IKEA mechanical sales system to ensure the continued success of the IKEA concept.

Your assignment

• Strong knowledge about IKEA products & services and support customers by providing clear & structured guides through B2B selling process.
• Plan and initiate proactive sales outreach to attract new business clients and expand the client base.
• Build and maintain strong relationships with existing business customers to drive loyalty, retention, and repeat purchases.
• Manage and assign incoming enquiries and project leads across all channels to ensure efficient handling and timely response.
• Identify and develop new business opportunities in collaboration with the country and store sales teams.
• Follow through and coordinate the full sales process — from quotation to delivery — together with Fulfilment, Interior Design, and Service Providers, ensuring a smooth customer experience.
• Collaborate with cross-functional teams (Marketing, Fulfilment, Finance, Interior Design) to implement commercial activations, campaigns, and customer projects.
• Analyse market trends, sales data, and customer insights to identify gaps and provide actionable recommendations for growth.
• Maintain and update the sales pipeline, ensuring accurate and timely reporting of performance and conversion results.
• Support the development and execution of commercial activation activities that generate new leads and strengthen IKEA for Business awareness.
• Identify and propose process improvements to enhance sales efficiency and the client experience.