Customer Relation Officer (Easy Buying) - Part Time

About the job 

Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers. 

Your assignment 

• You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business; 
• You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions; 
• You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization; 
• You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers; 
• You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues; 
• You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.