IT Co-worker

The core task of the IT Coworker is to ensure uninterrupted and efficient IT services to be provided to co-workers and to maintain and operate IT infrastructure, systems and IT services.

• Ensure all IKEA IT operations in all units within the market are running smoothly
• Support and resolve IKEA coworker’s hardware and applications related issues and requests
• Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on IT related implementation and issue resolution
• Maintain and monitor IT assets such as workstations, Laptops, Printers and Data Center Hardware
• Maintain agreed internal SLAs connected to IT services

• Monitor daily backups of IKEA

• Monitoring and recording all IT Asset and hardware for audit purposes
• Provide input on what IT equipment/products/services might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured for all critical business operations
• Perform preventive maintenance and routine monitoring to include creation and follow-up of a service
• Schedule for fixed assets, daily and weekly review of all applicable monitoring tools to identify and avoid potential business interruptions
• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain