Shopping Experience Manager

An IKEA Shopping Experience Manager drives a positive, seamless, and inspiring customer journey by leading teams, optimizing store layout/operations for easy shopping, implementing digital tools, managing family-friendly zones (like Småland), handling feedback, ensuring operational excellence, and developing staff to meet customer needs, ultimately boosting satisfaction and repeat visits through a strong focus on the IKEA brand experience. 

• Customer Journey: Ensure a smooth, inspiring, and welcoming shopping experience from entry to checkout, utilizing customer insights and feedback.
• Team Leadership: Recruit, develop, and lead the Customer Experience team, fostering a customer-focused and high-performing environment, including managers and co-workers.
• Store Operations: Oversee daily operations, ensuring areas are clean, tidy, stocked, and merchandised effectively, and implementing efficient workforce planning.
• Digital Integration: Support the adoption and use of digital tools to enhance the multichannel shopping experience.
• Family-Friendly Environment: Manage family zones (like Småland) to create a positive experience for children and parents, ensuring safety and compliance.
• Stakeholder Management: Collaborate with internal teams, external partners, and manage local community involvement.
• Brand & Concept: Uphold and reflect the IKEA concept and values in daily work, acting on feedback and competitive analysis.