IT Support Technician

IK Partners (“IK”) is a European private equity firm focused on investments in the Benelux, DACH, France, Nordics and the UK. Since 1989, IK has raised more than €20 billion of capital and invested in over 200 European companies. IK supports companies with strong underlying potential, partnering with management teams and investors to create robust, well-positioned businesses with excellent long-term prospects. For more information, visit ikpartners.com

IK is an affiliate of the Wendel Group. For more information, visit wendelgroup.com.

We are pleased to announce an opening for a 1st Line IT Support Technician based out of our London office. If you have a passion for technology and great problem-solving ability, you will find this a fantastic opportunity to advance your IT career whilst working for a leading pan European Private Equity firm. Please note the role is for 6 months and fully office based.

This role would be suitable for a junior candidate with some experience of working in a 1st Line IT Support role, with a hard-working yet friendly and patient disposition and having good attention to detail. The application process will run until the 11th February 2026 and we evaluate applications on a rolling basis.

The Role 

As the 1st Line IT Support Technician, you will gain exposure to many of the newest IT technologies as you work to resolve help-desk tickets and maintain existing hardware. You’ll be providing both remote and in person support and assisting with managing and maintaining a variety of IT hardware. In addition, you will find plenty of scope for growth and learning new skills as you work alongside the senior IT Support Technician:

• Ownership of help-desk tickets by following issues through troubleshooting stages to resolution as you support on-site and remote users

• Communicating status of help-desk tickets with a friendly and patient disposition

• Maintenance of existing equipment (user’s laptops, desk equipment, VC room equipment)

• Play a role in the onboarding of new employees by preparing and configuring laptops and other equipment (iPhones, iPads, desk equipment)

• Support all other operations of the IT team with a view to ensuring that all user’s requirements and expectations are met in an appropriate manner

We are looking for excellent communication skills - both written and verbal - as you will keep users updated on the status of their requests. Although the role is based in London, you will be communicating regularly users in our other European locations.