D365 CE/Customer Service - USME & DOD Holder

About the role

• We are seeking an experienced D365 CE Technical Consultant specializing in the Customer Service module. The ideal candidate will have a strong technical background with hands-on experience in migrating customers from On-Premise to Online environments, ensuring successful transition and performance optimization post-migration

Job Type: Contract
Location: Remote (USA)

Access & Clearance Required: USME & DOD

Essential Functions

• Lead and support D365 CE Customer Service implementations with a focus on migration from On-Prem to Online
• Configure, customize, and extend D365 CE applications to meet business and functional requirements
• Develop plugins, custom workflows, Power Automate flows, and integrations using C#, .NET, and Power Platform tools
• Conduct data migration activities including analysis, mapping, cleansing, and validation
• Troubleshoot and resolve issues related to data, integration, and performance during and after migration
• Work collaboratively with business analysts, functional consultants, and project managers to deliver quality solutions
• Ensure compliance with organizational and security standards, including adherence to USME and DOD clearance protocols
• Prepare and maintain technical design documentation and migration artifacts
• Participate in solution testing, user training, and go-live support
• Stay current with Microsoft updates, best practices, and platform enhancements

Required Qualifications

• Proven experience in Microsoft Dynamics 365 CE, with focus on the Customer Service module
• Strong hands-on technical expertise in D365 CE customization, configuration, and migration from On-Prem to Online
• Proficiency in C#, .NET, JavaScript, Power Platform (Power Automate, Power Apps, Dataverse), and API integrations
• Experience integrating D365 CE with Microsoft and third-party applications
• Solid understanding of data migration strategies and related tools
• Excellent analytical and troubleshooting skills with attention to detail
• Strong communication and collaboration abilities in cross-functional environments
• Must hold active USME and DOD clearance
• Bachelor’s degree in Computer Science, Information Systems, or related field

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.