Associate Customer Success Manager

At Impartner, this means you will:

• Manage a portfolio of post-implementation accounts, serving as the primary point of contact for ongoing success
• Run regular cadence calls and quarterly business reviews to track progress, surface challenges, and align on goals
• Monitor account health signals and proactively address risk before it becomes churn
• Drive platform adoption by connecting customers to features and best practices relevant to their goals
• Own renewal conversations for your book of business, partnering with Sales on expansion opportunities
• Serve as the customer's internal advocate - coordinating with Support, Product, and Professional Services to resolve issues and deliver outcomes
• Maintain accurate account data and activity records in Salesforce

What we're looking for:

• 1-2 years of experience in customer success, account management, SaaS support, or a client-facing role (internships and co-ops count)
• Strong written and verbal communication skills - you can explain a complex idea clearly and confidently
• Organized and detail-oriented, with the ability to manage multiple accounts and priorities without things falling through the cracks
• Comfortable working with data and technology - you pick up new tools quickly
• A genuine interest in helping customers succeed, not just checking boxes
• Experience with Salesforce or similar CRM is a plus
• Experience with PRM platforms or channel/partner programs is a plus

Job Location

While this is a Remote-based position, we do require that candidates are in one of the following states:

• Arizona
• Arkansas
• Colorado
• Florida
• Georgia
• Indiana
• Iowa
• Michigan
• Minnesota
• Nebraska
• Nevada
• New Hampshire
• North Carolina
• Oklahoma
• Pennsylvania
• Texas
• Utah
• Virginia
• Washington

Impartner is an equal opportunity employer. Diverse perspectives and experience improve the results of the team and contribute to the culture and company. We believe inclusion leads to an awareness that is critical to building our strongest teams. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities and veterans.