Product Operations Manager

As Product Operations Manager, you lead the movement of product from delivery to sales floor, ensuring the right product is in the right place at the right time—profitably and beautifully. You oversee all door‑to‑floor, back‑of‑house, and visual execution, partnering closely with store leadership to respond to sales trends and customer demand. Just as important, you build teams and a store culture where people feel engaged, supported, and inspired to grow.

What You’ll Do

Operations & Execution

• Lead day-to-day product flow and visual operations to drive sales, margin, and efficiency
• Oversee all door‑to‑floor processes, back‑of‑house operations, markdowns, and promotional set‑ups
• Analyze sales results and operational metrics; identify gaps and lead action plans
• Partner with Store Leadership and Visual teams on changeovers, home‑office initiatives, and merchandising execution
• Champion the customer in every decision, ensuring an easy, inspiring shopping experience
• Embrace technology to deliver high‑touch and high‑tech solutions for customers
• Open and close the store and support peak sales floor coverage
• Lead the Joint Health & Safety Committee and ensure full compliance with provincial standards

People Leadership

• Build, coach, and retain a high‑performing operations team
• Provide clear expectations, regular feedback, and meaningful development opportunities
• Foster strong engagement, productivity, and bench strength
• Share expertise while remaining open to learning from others
• Encourage collaboration, ownership, and open dialogue across the team

Culture & Values

• Live Indigo’s values and represent the brand with pride
• Promote inclusion, diverse perspectives, and continuous learning
• Inspire adaptability and confidence through change
• Create a safe environment where teams can take smart risks and grow