General Manager - Small Format

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

KEY PERFORMANCE MEASUREMENTS

• Employee Engagement
• Net Promoter score
• Sales to Plan
• Store Profit

KEY ACCOUNTABILITIES

Talent

• Supports and empowers team to make decisions, creating a highly engaged and high performing team.
• Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
• Develops internal talent; building a bench for future store needs.
• Unlocks full potential of employees by providing consistent feedback
• Owns self-development and provides continuous feedback to Regional Director

Cultural Ambassador

• Role models Indigo’s High Performance Characteristics
• Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
• Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
• Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
• Encourages entrepreneurship that is consistent with brand standards
• Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Is an agent of change within their store
• Responds to customer feedback in a timely manner ensuring that the customer remains a top priority