Customer Experience Representative

We're looking for a Customer Experience Representative to join our dynamic team in Peterborough, Canada. In this role, you'll be the heart of our customer interactions, creating meaningful connections and delivering exceptional service that leaves a lasting impression. You'll combine genuine empathy with efficient problem-solving to ensure every customer feels valued and supported throughout their journey with us.

• Engage with customers in a warm, welcoming manner, understanding their needs and providing personalized solutions
• Actively listen to customer feedback and concerns, responding in a timely and professional manner
• Communicate product information clearly and enthusiastically, helping customers make informed decisions
• Collaborate with team members to maintain a positive, inclusive work environment where everyone feels supported
• Demonstrate flexibility and adaptability when handling diverse customer situations and unexpected challenges
• Contribute ideas and suggestions to leadership on how to continuously improve the customer and employee experience
• Maintain detailed records and follow established procedures to ensure consistency and accountability
• Support team initiatives and share knowledge with colleagues to foster collective success
• Model professional behavior and company values in all customer interactions
• Take ownership of your role and actively participate in your own professional development