Hiring for Experience Telecaller

Job Title: Hiring for Telecaller

Location: Basheerbagh
Experience: 1 to 2 Years
Employment Type: Full-time / Work from Office

Job Summary

A telecaller is responsible for initiating outbound calls or handling inbound queries to generate leads, promote products, or assist customers. They play a vital role in connecting a company with its target audience to build relationships and drive sales

Key Responsibilities

• Lead Generation: Initiate outbound calls to prospective clients using pre-defined scripts or databases.
• Customer Assistance: Handle inbound calls to resolve queries about company products, services, or pricing.
• Lead Tracking: Document and update customer details, feedback, and interaction history in the company's CRM system.
• Follow-Ups: Call potential or existing customers to schedule appointments, nurture leads, and close sales.
• Target Achievement: Meet daily, weekly, and monthly quotas for call volume, lead conversion, or sale

Required Skills & Qualifications

• Communication: Excellent verbal communication and active listening skills in English and/or regional languages.
• Interpersonal Skills: Strong persuasion and negotiation skills with the ability to handle rejection professionally.
• Tech Proficiency: Basic computer knowledge and familiarity with CRM software and telecommunications tools.
• Education: High school diploma or equivalent; a bachelor's degree is often preferred.
• Experience: Prior experience in telesales, customer service, or a call center environment is a strong advantage

Regards
Mounika HR