IT Help Desk Support Specialist

Essential Job Functions

• Coordinates investigations to resolve information system issues

• Conducts research to understand, explain and resolve technology issues

• Communicates updates to users that have been or may be affected by a problem

• Follows up with users after problems have been resolved

• Utilizes help desk tracking software to present recommendations and improvements for user systems

• Initiates onboarding procedures for new users into the system

• Ensures response times are quick and effective to appropriately resolve requests

• Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issues

  Basic Job Skills

• Trouble shooting skills

• Ability to foster teamwork

• Decision-making skills

• Oral and written communication skills

• Ability to identify and seek needed information/research skills

• Technical expertise

• Ability to positively communicate and collaborate with their customer base in all situations and cases

• Industry experience performing essential job functions with technology used by INFICON