Customer Support Specialist
contract experiencedJob Overview
Join Our Vision: We are building the next generation of Spatial Media - a new way people experience videos through interaction, multi-user presence, haptics, AI, and immersive storytelling.
DeoVR is the leading immersive streaming technology serving multiple enterprise customers and millions of users globally.
We are now expanding the boundaries of what video can be - moving from passive watching to active, interactive, multi-user journeys.
If this excites you more than it scares you, you are in the right place.
The Role
We are looking for a Customer Support Specialist to join our growing team and make sure our users always have the help they need, when they need it. In this role, you’ll be the go-to person for VR enthusiasts—helping them navigate our platform, solve problems, and get the most out of their experience. Your support will make a real difference, keeping our community happy, engaged, and excited about what’s next in VR.
Work Hours: Availability during CET evening hours is required.
Schedule: Non-standard days off (not Saturday/Sunday).
What You Will Do
Answer questions and troubleshoot issues through support tickets for VR video streaming platforms
Connect with users on **Discord, Reddit, and forums**, keeping the community engaged
Help keep users around by proactively addressing concerns and making their experience better.
Track and escalate bug reports to the development team
Reduce recurring support issues by improving documentation and FAQs
Handle refunds, payment disputes, and subscription questions
Gather feedback to help improve the platform and support experience
What We Are Looking For
Experience in customer support, preferably in a technical environment
Familiarity with support tools like Zendesk
Community engagement skills - you know how to connect with users
A passion for VR and immersive experiences
Flexible personality with strong decision-making skills
Analytical, problem-solving mindset with attention to detail
Experience handling refunds and payment service provider interactions is a plus
Fluent in English (B2+) with great written communication
Hiring Process
HR Screening (30 min)
Case Task (2-4 hours)
Team Interview (1 hour)
CEO Interview (30 min)
What We Offer
Please note, that this is a fully remote contract role. B2B cooperation only – you will work with us as an independent contractor operating through your own legal business entity (e.g., sole proprietorship, limited company, or equivalent).
The chance to be part of a pioneering team in a rapidly evolving industry
Direct impact on the future of immersive media
Flexible working hours and remote-first culture
A team that values initiative, clarity, and collaboration
Access to all tools and tech you need
Unlimited DeoVR Premium
A work environment where ideas matter and people are treated with respect
Stay Connected
Join our Facebook community and follow updates as we advance interactive VR experiences through cutting-edge technology. Join us and step into a role where legal expertise meets innovation.