Campaign Fulfilment Manager

This role is based in our Auburndale, MA office.

The Campaign Fulfilment Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions:

Onboarding & Campaign Set Up

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, Customer Success Managers, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps; and,
• Ensure proper revenue forecasting and recognition on a weekly basis.

Campaign Fulfillment

• Setting up auto-reporting and ownership of any manual client reporting deliveries
• Determine and execute campaign fulfillment strategy
• QA and monitoring delivery of campaigns and optimizing where necessary
• Weekly product/client reporting
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
• Processing lead returns and maintaining system accuracy
• Securing any necessary proof of delivery and processing month end close tasks