Account Executive

This role is based in our Shawnee, KS office.

Come play a key role within the Aviation Week Network team, the industry leader in aviation and aerospace news, data and events.

We are seeking a motivated and customer-focused Account Executive to join our team. This position offers an exciting opportunity to work with industry-leading aviation products. The ideal candidate will excel in inside sales, customer engagement, and programmatic lead follow-up, while also ensuring a seamless experience for our loyal customers. They will thrive in a fast-paced, matrixed organization.

Key Responsibilities:

Sales Performance and Growth:

• Exceed sales quotas across multiple aviation products and revenue streams.
• Build and manage a pipeline of retention opportunities for sustainable growth.
• Conduct market research to identify growth opportunities and stay updated on industry trends.

Customer Engagement and Relationship Management:

• Foster strong customer relationships and deliver exceptional experiences by acting as a trusted advisor for their aviation information needs.
• Nurture early-stage prospects and convert qualified leads into long-term customers.
• Assist customers with inquiries, provide product information, and address basic questions to ensure satisfaction.
• Manage subscription renewals and proactively engage with customers to retain and grow accounts.
• Identify opportunities to upsell or cross-sell products based on customer requirements.

Sales Process Optimization:

• Qualify inbound leads promptly and thoroughly using standardized frameworks.
• Utilize CRM tools to track leads, manage customer interactions, and ensure a streamlined sales process.
• Collaborate with internal teams to improve sales strategies and customer engagement initiatives.

Proactive Client Engagement:

• Respond to customer inquiries via phone, email, and additional channels, providing accurate information.
• Meet weekly KPIs through proactive client engagement and follow-ups.
• Negotiate contracts, address objections, and close deals effectively.

Data Management and Collaboration:

• Maintain accurate sales data for tracking and forecasting.
• Work with internal teams to meet customer needs and achieve sales goals.
• Analyze feedback to identify trends and recommend improvements.
• Collaborate with teams to resolve complex issues and enhance customer satisfaction.