Inside Sales Executive (Beijing based)

The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction. This role also needs to manage and enhance relationships with local agencies, who are important stakeholders of our business.

Closing date for applications: 7 August 2026

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity

What you will be doing:

Renewal and Retention

• Proactively engage with customers and local agencies to ensure timely renewals of subscriptions and packages.
• Identify and address potential churn risks by resolving customer concerns and providing tailored solutions.
• Monitor customer satisfaction and implement strategies to improve retention rates.

Upselling and Cross-Selling

• Identify opportunities to upsell additional subscriptions and packages.
• Present tailored recommendations to customers based on their purchasing history and business needs.
• Collaborate with Marketing team to leverage promotional campaigns.

Sales Performance

• Achieve annual sales targets for renewals, retention, and upselling.
• Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates.
• Continuously improve sales techniques and product knowledge to maximize effectiveness.

Customer Engagement

• Conduct regular outreach via phone, email, and virtual meetings to maintain relationships with customers and local agencies.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance.
• Act as a trusted advisor to customers and agencies, ensuring they derive maximum value from their purchases.