Account Manager – Journals & eBooks (East Africa)

We are seeking a dynamic and results-driven Account Manager to lead the growth of our Journals and eBooks business in East Africa. This role will focus on expanding institutional sales, managing key accounts, and strengthening high-value relationships with consortiums. The ideal candidate will be responsible for driving year-on-year growth, ensuring deeper market penetration, and implementing strategic account management initiatives aligned with regional business goals.

Key Responsibilities:

1. Account & Relationship Management

• Serve as the key relationship manager for all consortiums in East Africa negotiate deals, renewals, and strategic partnerships.
• Cultivate strong relationships with university libraries, research institutions, and government bodies to expand our footprint.
• Engage with Vice Chancellors, Library Directors, Research Heads, and Procurement Teams to ensure long-term customer retention.
• Act as a trusted ambassador at T&F for institutions, guiding them on emerging trends in Open Access, Digital learning, and Research dissemination.

2. Business Growth & Revenue Management

• Achieve minimum 20% growth over previous years revenue by identifying new business opportunities and upselling to existing clients.
• Develop and execute a strategic account plan to increase eBooks and journal subscriptions across academic institutions, corporates, and government sectors.
• Work closely with Global teams to implement pricing, bundling, and subscription models that maximize revenue.
• Drive adoption of blended models/ Read & Publish (R&P) agreements ensuring alignment with evolving Open Access (OA) policies as relevant.

3. Market Development & Strategic Initiatives

• Identify and engage with potential consortium partners, universities, and professional bodies to drive adoption of Taylor & Francis digital resources.
• Collaborate with marketing and product teams to position eBooks and journal collections effectively in the East African market.
• Provide market insights and competitive intelligence to shape future account strategies.

4. Internal Collaboration & Reporting

• Work closely with internal stakeholders, including marketing, editorial, and customer service teams, to ensure seamless client engagement.
• Track account performance, pipeline health, and market trends, providing regular reports and forecasts to leadership.
• Participate in regional and global account management meetings, sharing best practices and strategic inputs.