Supply Chain Analyst (Order Management)

Welcome to IBG! 

IBG (Innovative Beauty Group) is a global one-stop beauty shop. By partnering with our clients as an extension of their teams, we bring beauty visions to life. IBG consists of more than 300 colleagues spread over 13 locations worldwide.  

IBG North America specializes in turnkey solutions, private label and packaging in the beauty industry. Together, we are concept builders and boosters with global opportunities for well-known retailers and brands.

We are seeking a highly driven Supply Chain Analyst (Order Management) to play a critical role in owning and optimizing the end‑to‑end order‑to‑cash process. In this role, you will act as a key liaison between suppliers, customers, and internal teams, proactively managing timelines, risks, and data to ensure accurate, on‑time, and seamless delivery of customer orders. You will thrive in a fast‑paced, detail‑driven environment and bring a strong sense of accountability, problem‑solving, and customer focus to everything you do.

This role is for an existing vacancy.

In this role, you will:

• Manage all processes within order-to-cash flow including order processing, logistics, inventory management and invoicing

• Manage communication with suppliers and customers to ensure orders are produced and delivered as per the client’s expectations'

• Review and revise production plans working closely with manufacturing plants to ensure that customer forecasts can be met

• Support the global trade and tax team with assisting to document and train product teams on developing efficient and cost-effective shipping programs

• Support project teams with implementation of best-in-class data management and system upgrades within existing software programs

• Track all shipments in-transit and update stock position

• Monitor inspection dates and ensure passing inspection reports received prior to releasing shipments

• Review Open Order reports and ensure they are updated as necessary

• Maintain and update external customer portal information

• Process supplier’s invoices at time of title transfer

• Collaborate with Finance to ensure accuracy and payments on all purchase orders

• Develop and maintain reports and dashboards (KPIs such as OTIF, production plans, shipping plans, stock coverage, inventory reconciliation)

• Work cross-functionally with Product Development, Finance and S&OP to ensure alignment and execution

• Identify process gaps and recommend improvements to enhance efficiency and accuracy 

• Other duties as assigned by management