Operations & Workplace Manager

Operations & Workplace Manager

Location: Bratislava (Hybrid)

Why This Job Is Exciting

At Innovatrics, we equip you with the tools, context, and trust to thrive. As our new Operations Manager, you’ll play a key role in making everyday life at Innovatrics effortless, organized, and inspiring. Your mission? To ensure our people have everything they need to do their best work, whether it’s a smooth process, a well-run workplace that simply works.

You’ll join us at an especially exciting moment, as we prepare to move into the Most Biometric Building in the World (MBB), our new headquarters designed to showcase our technology and support a modern, human-centered work experience. Your work will directly shape how our teams collaborate, feel at home, and thrive in this new environment.

Our opportunity-driven roadmap highlights how you can grow, contribute, and make a meaningful impact throughout your journey with us.

In Your First Months, You’ll Explore...

• Getting to know our current operational setup, operational systems, and vendor landscape.
• Understanding key processes: purchasing, contract management, Freshservice ticketing, workplace management and event operations.
• Building trusted relationships with teams across Innovatrics.
• Supporting the transition planning for our new HQ, including logistics and service provider alignment.

As You Settle Into the Role, You’ll Start Contributing By...

• Play a central role in the transition to the new MBB headquarters, ensuring operational readiness and smooth onboarding of teams into the new environment.
• Managing day-to-day office operations: from vendor relationships and supplies to workplace safety and employee comfort.
• Coordinating internal and external events in collaboration with HR and Marketing.
• Leading improvement projects to simplify processes, increase efficiency, and enhance the overall employee experience.
• Maintaining clear communication across teams through office updates and internal news (e.g., MBB progress, events, or logistics).

Within Your First Year, You’ll Have the Opportunity To...

• Take ownership of the full operational excellence agenda: from budget planning and vendor optimization to company-wide process improvements & automations.
• Implement scalable, standardized operational frameworks to support Innovatrics’ growth and global expansion.
• Contribute to continuous improvement, risk management, and compliance initiatives 
• Mentor other colleagues and help shape a positive, people-oriented culture across the office operations team.

What You’ll Help Build

At Innovatrics, we build biometric technologies for elections, border control, digital ID, and secure onboarding in 80+ countries. Our algorithms have reached over a billion people. 

Your work here won’t get lost in a backlog; it’ll shape real-world systems that matter. We’re a small team, so your ideas ship fast. From day one, you’ll build production features and shape global-scale projects within weeks.

Now, we’re building something equally meaningful internally: a workplace experience that reflects our innovation, excellence, and trust. Your impact will be visible every day - in every smooth process, well-organized event, and satisfied team member.

Working Hours & Location

🌎 Location: Bratislava (Hybrid)
You’ll spend most of your time in our HQ in Bratislava, with flexibility to work from home as needed. As the new MBB headquarters opens, your presence will be key to coordinating the transition, facilities, and day-to-day operations.

About You

You are a proactive, result and detail-oriented operations professional who thrives on creating order, simplifying complexity, and helping others succeed.
You enjoy connecting with people, finding better ways of working, and bringing structure and clarity to fast-moving environments. You balance empathy with efficiency - ensuring employees have what they need while maintaining a high operational standard.

Qualifications

• Proven experience in workplace operations, or similar operations roles in IT organizations
• Strong organizational and coordination skills — able to manage multiple priorities and stakeholders.
• Experience managing budgets, contracts, and vendors.
• Previous experience leading office /workplace or operational teams
• Ability to lead projects independently and make sound decisions with minimal supervision.
• Excellent communication and collaboration across teams and with external vendors.
• Fluent Slovak and professional English communication skills.

Techstack & Tools (Preferred)

• Freshservice or similar ticketing/workflow systems.
• Pohoda, or other finance/admin tools.
• Microsoft 365, Google Workspace, and standard office collaboration tools.
• Familiarity with productivity and reporting tools (e.g., Excel, dashboards, OKR tracking).

Level

📊 This role is at O4 (Medior 2) level — demonstrating autonomy, ownership, and strong cross-functional collaboration. You’ll be expected to handle complex, sometimes ambiguous challenges with minimal supervision, and to make decisions that consider cost, efficiency, and company impact.

Compensation

At Innovatrics, we offer highly competitive salaries because we value top talent who share our values and goals.
Compensation is determined based on your level, skills, experience, and location.

💶 Salary gross range: €2,500 – €3,000 (depending on experience and competencies).
📈 Beyond base pay, we provide an attractive benefits package. Learn more at careers.innovatrics.com.

Interview Process

Here is the typical interview process for this role:

👋 Introduction Stage (~30 min)
Online Recruiter Screen

🧑‍💻 Team Interview Stage (~120 min)

Onsite Interview with Manager and other key stakeholder (45 min)

Operational use case (75 min)

🎯 Final Stage (~30 min)
CARES Interview - final online / onsite conversation with our CARES committee to ensure alignment with our core values: Collaboration, Accountability, Respect, Excellence, and Shared Mission.

Reference checks and background verification follow.
We encourage candidates to request additional conversations with anyone they would like to meet.