Senior User Researcher

What you’re here to do

As a Senior Researcher, you help Product Innovation make smart decisions — fast — especially when things are early, ambiguous or still forming.

You’ll design and run lean, applied research for incubators, discovery and time‑boxed work. You’ll dig beneath surface‑level feedback to uncover what really matters, then turn complexity into clear insight, trade‑offs and recommendations teams can act on.

You’ll shape what we explore, what we test and what we do next — while also helping level‑up research practice across Product & Innovation.

This role will be remote and you'll be located in the UK with occasional trips to the H/O in Dundee. 

How you’ll make an impact

• Design right‑sized research for fast‑moving, early‑stage work
• Turn big, fuzzy questions into focused learning goals
• Uncover real user, customer and business needs (not just what people say they want)
• Spot hidden tensions, motivations and unmet needs
• Synthesize messy inputs into clear themes and confident recommendations
• Help teams balance competing needs and make smart trade‑offs
• Bring insight into opportunity shaping, concepts and early testing
• Share findings in ways that are clear, credible and useful
• Bring others into the research journey and build shared understanding
• Strengthen research practice, community and our insights library

Who you’ll work with

Product Managers, Learning Designers, Core Research, Interaction Designers, Engineers, Innovation leaders — and plenty of curious minds across Product Learning & Innovation.

What success looks like

• Research is lean, focused and decision‑driven
• Teams feel confident about what they’re learning and why it matters
• Real needs are understood — not just the loudest opinions
• Trade‑offs are clear and well‑considered
• Research is used early, often and well
• Practice, community and shared learning keep getting stronger