Customer Experience Coordinator

Fixed Term Contract 10-12 months - Hybrid working from the Halifax office 2 days a week/3 days remote 

Do you love turning everyday customer moments into standout experiences? As our Customer Experience Coordinator, you’ll sit on the front line of our customer relationships—bringing warmth, ownership and calm confidence to every interaction. Working within a focused service pod, you’ll deliver brilliant day‑to‑day support that wraps around each customer’s needs and reflects our proactive, insight‑led approach.

The impact you’ll make

You’ll help customers feel valued, supported and inspired across every touchpoint—from onboarding through to ongoing business—while championing great service internally too.

What you’ll be doing

• Deliver a proactive, responsive, human‑centred service, owning queries end‑to‑end and following through with excellence.
• Support key customer journeys like onboarding, ensuring a smooth, engaging start that sets customers up for long‑term success.
• Coordinate learning event logistics, order processing, reporting and day‑to‑day customer support.
• Keep customer and order data accurate in platforms such as D365/CRM, and monitor shared mailboxes, resolving or escalating issues appropriately.
• Spot opportunities to add value (including cross‑sell/up‑sell) and partner with Sales/Customer Success to deliver measurable outcomes.
• Contribute ideas to improve processes and elevate the customer experience across the pod and wider team.