Customer Experience Specialist

Every interaction shapes how our customers feel about Insights.

As a Customer Experience Specialist, you'll be the friendly voice, problem solver, organiser and relationship builder who helps our customers get the very best from working with us. Whether you're coordinating learning events, supporting new customers through onboarding, resolving queries or helping bring learning solutions to life, you'll play a vital role in creating exceptional customer experiences.

You'll work as part of a collaborative customer-focused pod, building strong relationships and ensuring every customer feels valued, supported and inspired.

What you'll be doing

You'll:

• Deliver outstanding customer service across multiple customer touchpoints
• Support customer onboarding journeys, setting customers up for long-term success
• Coordinate learning events and programmes with precision and care
• Process orders accurately and efficiently
• Resolve customer queries and take ownership through to completion
• Build trusted relationships with customers and internal colleagues
• Maintain accurate customer information and records within our systems
• Identify opportunities to add value for customers and support growth opportunities
• Work closely with Sales, Customer Success and regional teams to provide a seamless experience
• Contribute ideas that help improve processes and elevate the customer experience