Practitioner Retention Specialist

This role is about far more than managing renewals.

You'll be an advocate for our practitioners, helping them understand the value of remaining connected to Insights while ensuring a smooth and positive renewal experience. Through proactive outreach, thoughtful conversations and strong collaboration with colleagues across the business, you'll help practitioners continue developing, learning and making a difference through Insights.

Every renewal you support helps strengthen our practitioner community and extends the positive impact Insights creates around the world.

What You'll Be Doing

Supporting Practitioner Renewals

• Manage the end-to-end Annual Licence Fee (ALF) renewal process, ensuring renewals are handled accurately, efficiently and on time.
• Work closely with Sales Account Managers and regional teams to maximise renewal success.
• Proactively engage with practitioners considering non-renewal to understand their circumstances and identify opportunities to retain them.
• Champion the value and benefits of the ALF, helping practitioners understand the ongoing return on their investment.

Creating Exceptional Practitioner Experiences

• Support practitioners transitioning between organisations or moving from Client Practitioner to Licensed Practitioner status.
• Build positive, professional relationships that make practitioners feel valued and supported.
• Deliver a seamless and customer-focused experience at every stage of the practitioner lifecycle.

Managing Data and Insights

• Maintain accurate practitioner information across CRM and business systems.
• Track renewal activity and analyse trends to generate meaningful insights.
• Share retention trends and feedback with the wider business to help shape future strategy and improvements.

Collaborating Across the Business

• Partner with Customer Success, Sales, Community, Marketing and Product teams to create engaging practitioner journeys.
• Contribute to continuous improvement initiatives that simplify processes and enhance the practitioner experience.
• Support a collaborative, shared-service culture across teams and global regions.