Facilitator Coordinator

What You'll Be Doing

Facilitator Matching & Scheduling

• Source and schedule Associate Consultants and Faculty for virtual and in-person learning experiences.
• Match facilitator expertise, availability, language capability and customer requirements.
• Balance customer needs, regional considerations and facilitator utilisation.

Delivery Readiness

• Coordinate delivery logistics to ensure every engagement is fully prepared.
• Raise Statements of Work and Purchase Orders.
• Ensure facilitators are briefed, informed and equipped for successful delivery.

Regional Collaboration

• Partner closely with Customer Experience and Sales teams.
• Stay ahead of upcoming customer activity and changing priorities.
• Proactively adjust plans to ensure smooth delivery.

Facilitator Support

• Act as a key point of contact for facilitators within your region.
• Resolve queries efficiently and provide timely updates.
• Contribute to a positive and professional facilitator experience.

Onboarding Coordination

• Support the onboarding of new facilitators.
• Ensure access to systems, processes and delivery resources.
• Help new facilitators build confidence and connection from day one.

Data & Platform Management

• Maintain accurate facilitator information across multiple platforms, including D365, SharePoint and Teams.
• Ensure data quality supports effective planning, reporting and decision-making.

Commercial Administration

• Process facilitator expenses accurately and efficiently.
• Support financial tracking and reporting activities.
• Identify opportunities to improve value and cost effectiveness.

Continuous Improvement

• Look for smarter ways of working.
• Contribute ideas that improve scheduling, regional consistency and facilitator experience.
• Help shape scalable, efficient coordination processes.

What Success Looks Like

In this role, you'll be successful when:

• Workshops and programmes are resourced smoothly and delivered without disruption.
• Facilitators report a positive, professional and supportive experience.
• Scheduling and delivery information is accurate, up to date and reliable.
• Regional teams experience strong communication and collaboration.
• Customer satisfaction remains high through seamless delivery and strong facilitator preparation.
• Process improvements create greater efficiency, consistency and impact.
• Facilitator spend is managed effectively while maintaining quality outcomes.