Practitioner Accreditations and Retention Specialist

What you'll be doing

As the regional expert for practitioner accreditations and retention in Denmark, you'll help create exceptional experiences that enable practitioners to thrive.

Supporting Practitioner Accreditation

You'll coordinate and deliver a seamless accreditation experience by:

• Managing the administration and logistics of Insights Discovery Accreditation (IDA) programmes
• Communicating confidently with learners before, during, and after accreditation
• Supporting both public and private accreditation programmes
• Maintaining systems and platforms including D365, Zoom, and operational tracking tools
• Welcoming newly accredited practitioners and helping them engage quickly with the wider Insights community

Driving Practitioner Retention

You'll play an important role in maintaining strong practitioner relationships by:

• Managing Annual Licence Fee (ALF) renewals across the region
• Working closely with Sales Account Managers and Customer Success colleagues to maximise renewal success
• Proactively engaging practitioners who may be at risk of leaving the community
• Demonstrating the value and benefits of ongoing accreditation and licensing
• Supporting practitioners through organisational or career transitions to help them remain connected to Insights

Contributing to Commercial Success

You'll help strengthen regional performance by:

• Monitoring accreditation participation and renewal trends
• Identifying risks, opportunities, and areas for improvement
• Sharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teams
• Supporting initiatives that improve practitioner engagement and long-term retention
• Contributing to a collaborative global Customer Success function

Delivering Operational Excellence

You'll also:

• Maintain accurate CRM records and reporting
• Support finance administration activities including purchase orders and invoicing
• Ensure data accuracy across all practitioner records
• Identify and implement process improvements that enhance both efficiency and customer experience