Job Overview
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Coordinates with Insurance companies, referring medical offices and Pathology Labs
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Contributes to team effort by accomplishing related results as needed
- Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered
- Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed
- Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients
- Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow
- Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management
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