Job Overview
- Maintain a friendly, courteous, and professional demeanor when communicating with patients both in person and over the phone.
- Answer incoming phone calls and assist patients with scheduling appointments.
- Scan and upload patient and office documents accurately into the electronic medical record system.
- Verify patient insurance eligibility and confirm referral requirements prior to appointments.
- Submit prior authorization requests for applicable procedures and services.
- Check patients in and out efficiently while ensuring accurate documentation and patient flow.
- Collect copayments, outstanding balances, and process patient payments in accordance with office policies.
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