Bilingual Area Manager LA&C

We have an exciting opportunity for an Area Manager of LA&C located to be based in Southern Florida.  This role provides leadership, business insight and operational support to assigned franchisees to achieve short and long-term Company and Operations objectives. Serve as the primary business consultant and relationship owner for assigned franchisees, acting as the main strategic and operational advisor to franchise owners and their leadership teams. Utilize strong analytical, financial, operational, and business insight to identify performance gaps, diagnose root causes, develop insight-driven solutions, and guide execution that improves sales, profitability, guest satisfaction, and operating standards while protecting Dairy Queen trademarks, system standards, and brand guardrails.

This role is responsible for building strong franchisee relationships, establishing clarity of expectations, leading recurring business routines, proactively identifying risks and opportunities, and partnering cross-functionally to enable sustainable growth and strong operational performance across assigned markets.

Primary Accountabilities Include:

• Serve as the primary business consultant, relationship owner, and first point of contact for assigned franchisees; build strong partnerships with franchise owners and leadership teams, establish clarity of expectations, and act as liaison between the brand and franchisee leadership. 
• Analyze franchisee and market performance using Company systems, reports, and tools to identify trends, outliers, risks, and opportunities across sales, profitability, OSAT, labor, operational execution, audits, promotions, and development goals; translate findings into clear insights and actionable recommendations.
• Diagnose business and operational challenges, identify financial and operational levers, model business impact against goals, and guide franchisees in developing and executing action plans that drive profitable sales growth, operating productivity, and improved guest experience.
• Lead recurring business routines with assigned franchisees, including monthly performance reviews, KPI discussions, operating rhythms, and follow-up routines that reinforce accountability, capability development, and execution against business priorities.
• Proactively identify emerging issues, performance gaps, and capability needs before they result in escalations; coach franchisees and their teams to implement practical solutions and sustain improved performance over time.
• Guide franchisees in the consistent execution of approved operational standards, menu compliance, brand guardrails, food safety processes, and system requirements by providing coaching, direction, and support for effective implementation of the Dairy Queen operating model.
• Partner cross-functionally with Marketing, Training, FSQR, Product Development, Supply Chain, and other internal teams to resolve issues, improve franchisee execution, support profitable growth, and enable successful implementation of system initiatives.
• Support development and reinvestment efforts for franchisees, including remodels, renewals, operational readiness for new openings, and capability roadmaps aligned to system standards and long-term business objectives.

The US national base salary range for this position is $95,120 - $116,522. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.