ServiceNow & Systems Administrator (Hybrid in Bloomington, MN)

We have an exciting opportunity available for a ServiceNow & System Administrator based out of our corporate office in Bloomington, MN.  The IT System Administrator acts as a crucial liaison between the IT Service Desk and Infrastructure teams, ensuring seamless communication and efficient operations. This role encompasses a diverse range of responsibilities, including Service Desk support, ServiceNow administration and development, SharePoint and Teams administration, and other essential IT system administration duties.

Key Accountabilities Include:

Service Desk Support:

• Provide advanced technical support and guidance to the IT Service Desk team.
• Troubleshoot and resolve complex technical issues escalated from the Service Desk.
• Ensure timely and effective resolution of service requests and incidents.
• Document system configurations, procedures, and policies.

System Administration:

• Collaborate with the engineering team to design, implement, and maintain IT infrastructure solutions, including network, server, and storage systems.
• Manage and maintain Intune, SharePoint sites and Teams services, providing user support, troubleshooting, and training. Implement and enforce SharePoint and Teams governance policies.
• Act as a bridge between the Service Desk and Infrastructure teams, facilitating communication and collaboration. 
•  Monitor and maintain IT systems, ensuring high availability and performance.

ServiceNow Administration and Development:

• Administer, develop, and customize the ServiceNow platform, including creating and managing workflows, scripts, and automation.
• Optimize platform performance and usability, and perform maintenance, updates, and upgrades.
• Manage user roles, permissions, and security, and implement security policies to ensure compliance.
• Implement and refine ServiceNow modules (e.g., ITSM, RSM), and configure and maintain system integrations.
• Ensure data integrity, develop reports, and manage licenses and vendor interactions.
• Monitor performance, troubleshoot issues, and provide user support, including maintaining documentation.
• Contribute to governance and continuous improvement.

Communication & Collaboration 

• Communicate effectively, verbally and in writing with people at all organizational levels. 
• Work in a team environment making positive contributions to the organization. 
• Establish and maintain effective relationships with staff members, customers, and vendors. 
• Other duties as assigned or required. 

The US national base salary range for this position is $86,377 - $105,811. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.