Medical Escort (Doha)

The Medical Escort plays a critical role in ensuring the coordination and delivery of high-quality, patient-centered care. Serving as a logistical liaison, this role connects beneficiaries with local medical facilities, the Care Coordination Team, and the Guest Medical Clinic. As an on-site and off-site representative of International SOS Government Medical Services, Inc. they ensure seamless care delivery through hands-on case management and direct patient support.

Key Responsibilities:

• Escort patients to and from the medical facility and CARE Doha. 
• Assist with patient check-in and to the appointment. 
• Effectively communicate medical terms and context between physician, patient, and interpreter. 
• Possess a comprehensive understanding of medical terminology. 
• Ensure seamless and accurate transmission of information. 
• Acknowledge the sensitive nature of patient information. 
• Complete project required training on medical privacy and non-disclosure of information.  
• Comply with established medical privacy standards, regulatory requirements, and industry best practices to ensure the confidentiality and integrity of medical information.  
• Facilitate timely referrals.  
• Coordinate transportation and appointment logistics. 
• Maintaining accurate, HIPAA-compliant documentation in the Care Coordination System.  
• Work collaboratively with healthcare providers. 
• Upholds patient confidentiality.  
• Follow infection control protocols. 
• Contributes to continuous service improvement by participating in daily operations, on-call rotations, and team initiatives. 
• Obtain medical records from MSS as necessary. 
• Obtain medical records from Qatar provider. 
• Assist with patient discharge / checkout. 
• Provide all relevant medical information to MSS clinical staff as necessary. 
• Perform administrative tasks such as answering calls, responding to messages, and supporting the Case Management and Billing and Coding teams. 
• Provide excellent customer service, addressing patient inquiries with professionalism and efficiency. 
• Participate in office meetings, task force groups, and workflow improvement initiatives. 
• Crosstrain to support operational needs within case management, billing and coding. 
• Demonstrate cultural sensitivity in all communications with coworkers and clients, fostering an inclusive and respectful work environment that values diversity. 
• Participate in mass-casualty drills twice a year and remain available for on-call coverage. 
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.   

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.