Remote Pharmacy Technician

You'll use your pharmacy technician expertise to support Veterans by assisting with prescription requests, medication-related inquiries, and pharmacy support services from a remote role. Working as part of an interdisciplinary healthcare team, you'll help patients navigate pharmacy services, process prescription requests, document interactions accurately, and collaborate with pharmacists to resolve pharmacy-related issues for Veterans.

Employment Type: Full-Time | Remote

Remote Work Requirement: Must reside within 50 miles of one of the following locations: Tucson, AZ; Albuquerque, NM; Prescott, AZ; Phoenix, AZ; Long Beach, CA; Los Angeles, CA; San Diego, CA; or Loma Linda, CA.

Schedule: Pharmacy services operate 24/7. Assigned shifts may occur between 6:00 AM and 11:00 PM Pacific Time and may include weekends and holidays based on operational needs.

This position is contingent upon contract award.

Key Responsibilities

• Support Veterans by answering pharmacy-related telephone inquiries, assisting with prescription requests, and delivering professional customer service.
• Process prescription renewals, new prescriptions, and controlled substance requests using established pharmacy procedures.
• Review prescription profiles, respond to medication-related inquiries within the pharmacy technician scope of practice, and refer clinical questions to pharmacists as appropriate.
• Document patient interactions in CPRS and other required systems while verifying patient identity and maintaining HIPAA and privacy compliance.
• Collaborate with pharmacists, providers, and healthcare teams to help resolve medication-related issues for Veterans.
• Follow established pharmacy support workflows, call handling procedures, and quality standards while working toward first-contact resolution.
• Maintain required pharmacy technician certification and training while performing additional duties within the technician scope of practice.