Unified Communications Engineer

INTRACOM TELECOM is a global telecommunication systems and solutions vendor operating for over 40 years in the market. The company innovates in the wireless access and transmission field, offers a competitive telco software solutions portfolio and combines its offerings with a complete range of professional services.

Our mission is to shape future through technology and we recognize that human capital is the key factor to achieve this in today's business environment. Our company's highly specialized and experienced personnel are pivotal to achieving demanding objectives and advancing the capabilities of the company to better serve its customers. Within this framework, we are looking for a Unified Communications Engineer to join our team.

The successful candidate will be working with industry-leading technologies from Genesys, Google, NICE, and AudioCodes, deploying and supporting innovative customer experience solutions for telecom operators and enterprises in Greece and abroad.

As a part of our supportive and experienced team, you’ll get hands-on training and gradually take on responsibilities such as:

• Configure and provision VoIP phones for seamless communication
• Implement and maintain IVR and call routing solutions
• Design and build dashboards for real-time and historical reporting
• Diagnose and resolve technical issues efficiently
• Deploy and configure cloud-based and on-premises contact center solutions
• Install and integrate session border controllers and media gateways
• Develop digital bot flows to enhance customer interactions
• Deploy and manage call recording solutions
• Optimize workforce management solutions for efficiency and performance
• Integrate applications with backend systems for enhanced functionality
• Collaborate with cross-functional teams to achieve project goals
• Document processes and best practices to ensure knowledge sharing
• Continuously enhance technical skills through training and learning

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related field
• Experience in supporting enterprise applications
• Strong understanding of Windows/Linux administration
• Familiarity with VoIP solutions, SIP protocol and network analysis tools  (e.g. Wireshark)
• Knowledge of Business Intelligence (BI) reporting tools
• Excellent verbal and written communication skills in English

Desired Skills:

• Experience in JavaScript or other scripting languages for automation
• Attention to quality and detail
• Self-motivated with a passion for learning new technologies
• Strong problem-solving skills in a dynamic environment

Benefits

INTRACOM TELECOM offers an excellent working environment that fosters team spirit, collaboration, and continuous learning. Career progression is based on performance, and we provide competitive remuneration aligned with our core belief: "Our competitive advantage is our human capital."

Additional benefits include:
✔ A company-provided bus service for employee convenience.
✔ Continuous training and professional development to stay ahead of technological advancements.
✔ An equal opportunity workplace that values diversity, ensuring fair treatment regardless of ethnicity, nationality, religion, disability, gender, sexual orientation, union membership, political affiliation, or age.