Senior Application Support Engineer

Join Bally’s Intralot as a Senior Application Support Engineer

Your Role:
As a Senior Application Support Engineer, you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include:

• Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs.

• Performing root cause analysis (RCA) to identify and mitigate recurring issues.

• Enhancing and optimizing existing monitoring and alerting systems (Nagios, Grafana, NewRelic).

• Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability.

• Reproducing incidents in test environments and validating fixes before deployment.

• Owning problem tracking and resolution, ensuring continuous service improvement.

• Providing guidance and technical support to junior team members.