Senior Manager, Accounts Receivable, EMEA

Primary Function of Position:

At Intuitive, we empower our team members to innovate, excel, and make a meaningful impact on the world of minimally invasive care and robotic-assisted surgery. As Senior Manager, Accounts Receivable for the EMEA region, you will play a pivotal role in driving operational excellence across a dynamic, multicultural region. This is a chance to lead a high-performing team, collaborate with passionate leaders, and directly influence the business.

You’ll join an organization that values humility, teamwork, and continuous improvement, where your expertise will serve our mission to improve patient outcomes globally. Here, your leadership will be recognized, your ideas valued, and your career growth actively supported. If you are driven by making a difference, embracing innovation, and advancing the future of healthcare, Intuitive is the place for you.

Roles and Responsibilities:

STRATEGIC LEADERSHIP

• Develops and drives the AR strategy for EMEA, aligning with global finance goals.
• Represents AR function in senior-level, cross-functional meetings and business-critical initiatives.
• Influences organizational policies and decision-making processes by presenting relevant AR data, insights, and recommendations to senior management.
• Supports change across the organization to enhance the AR function, proactively identifying and leading opportunities for process improvement and innovation.

CASH APPLICATION

• Collaborates with our global cash application team in Mexicali.
• Ensures that we have an effective methodology and process in place for achieving world-class cash collection results. Resolves unapplied cash exceptions from the automatic cash application interface with the bank and resolves cash application disputes.

CREDIT WORTHINESS

• Evaluates the creditworthiness of new/existing customers by conducting credit checks and financial analysis.
• Builds processes to ensure that we can efficiently manage credit evaluations through effective coordination with our customer finance, commercial enablement, and sales teams.
• Ensures that the Company has an effective methodology in place for evaluating, managing, and reporting on credit risk. Establish credit limits and terms in accordance with company policies and risk management strategies.
• Manages the LoC with banks and involved parties (customer, logistics, 3rd parties).
• Review allowance for doubtful accounts analysis and bad debt write-offs analysis.
• Monitors and manages aging accounts receivable to minimize bad debt and enhance cash flow.

CUSTOMER ORIENTATION

• Builds strong professional relationships with key stakeholders and business partners. Fosters strong relationships with customers to understand their needs and ensure timely and accurate invoicing and collections.
• Handles customer inquiries and disputes professionally and efficiently, aiming for high levels of customer satisfaction. Collaborates with sales and customer service teams to address and resolve any billing issues at their root cause. Need to demonstrate the reduction of issues over time.
• Builds efficient processes for ensuring timely and accurate billings relating to our system, leasing, pay-per-use, instrument, and service sales.

CASH COLLECTION

• Leads and manages the cash collection process to ensure timely and efficient collection of receivables. Implements strategies to improve cash flow and reduce days sales outstanding (DSO). Develops and maintains effective collection policies and procedures.

TEAM MANAGEMENT

• Leads, mentors, and develops a happy and high-performing AR team, fostering a collaborative and results-oriented work environment. Sets clear performance goals, conducts regular performance reviews, and provides ongoing coaching and support. Has strong project management practices in place to track the progress of the team and deliverables.
• Ensures team members are trained on best practices and company policies and encourage continuous professional development.

REPORTING AND ANALYSIS

• Develops and reports key business metrics and provides trend analyses, with the objective of focusing on continuous improvement and world-class quality service, quality, and productivity.
• Prepares and presents regular AR reports, including aging analyses, DSO (Days Sales Outstanding), credit availability and AR trends for distribution to executive management.

COMPLIANCE AND PROCESS IMPROVEMENT

• Manages processes and procedures to ensure quality, consistency, and efficiency.
• Ensures adequate internal controls are in place and Company accounting policies are adhered to.
• Finds scalable solutions and works with our Global Shared Services teams and IT to leverage technology to drive automation.
• Ensures that the month-end accounting close is executed timely, including recording of journal entries, account reconciliations, and related analyses.
• Develops, maintains, and ensures ongoing compliance with SOX internal control documentation.
• Supports AR and Global Finance SSC initiatives and guidance, and the GFSSC mission and vision