Customer Service Representative (Fixed Term)

Primary Function of the Position

• Primarily support customer order operations by handling purchase orders, quotations, order processing, and delivery coordination in a timely and accurate manner.
   
• Provide professional support via phone and email to ensure smooth order processing and customer satisfaction throughout the order lifecycle.
   
• Accurately and timely process orders and requests in SAP ERP and Salesforce databases.
   
• Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives.
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• Understand processes and make recommendations to improve overall team efficiency.

Essential Job Duties 

• Process customer purchase orders, quotations, and order-related requests accurately and promptly.

• Manage sales order entries in SAP with an understanding of customer PO requirements, terms, and conditions.

• Coordinate delivery schedules with logistics providers and prepare customer-related shipping documents.

• Support order issue resolution and follow up on pending sales orders or service requests.

• Monitor open sales orders and maintain related tracking files and reports.

• Support invoicing and crediting processes in coordination with Finance.

• Ensure compliance with company policies, regulatory requirements, and financial procedures.

• Effectively follow up on and resolve sales order or service request issues.

• Support cross-functional projects related to order operations, logistics, and process improvements.

• Provide administrative and operational support to the Customer Experience & Services team.

• Participate in process updates, testing, and continuous improvement activities as assigned.

• Perform other order support and administrative duties as required by business needs.