Digital Solutions Manager

Primary Function of Position

The Digital Solutions Manager (DSM) will lead the execution of current and future digital strategies by managing and developing the Digital Solutions business development team and overseeing key projects and programs. The DSM is responsible for driving the adoption and utilization of Intuitive’s digital solutions by working closely with customers and collaborating cross-functionally with marketing, sales, and other internal teams.

The DSM will expand the footprint of Intuitive’s da Vinci platform by identifying opportunities, promoting digital solutions to targeted customers, and converting these opportunities into measurable outcomes. This role requires strong project leadership, including the ability to build and execute detailed plans, coordinate across teams, and ensure timely delivery.

Serving as the liaison between internal teams and customers, the DSM will facilitate the integration of new and emerging data-driven products and solutions. The role includes prioritizing initiatives, tracking performance metrics such as targeting effectiveness and product utilization, and continuously improving processes to enhance efficiency.

The DSM will lead customer and internal engagements, build strong relationships, solve complex business challenges, and develop scalable programs that drive sustained customer engagement and adoption.

Essential Job Duties

Roles & Responsibilities:

• Recruit, train, and manage the activities of the Digital Solutions business development team.
• Develop and implement activities to increase adoption and utilization of digital solutions through targeting, customer support, and continuous consultation with customers on functionality and benefit.
• Establish daily goals and monthly targets of outbound calls, lead engagements, meetings, and qualified opportunities for the Digital Solutions business development team.  
• Host/facilitate process execution cycles for recurring processes such as project planning, resource management and portfolio analysis across the customer base.
• Triage responsibilities between the internal corporate and commercial sales teams
• Effectively collaborate with cross-functional teams in the corporate office to understand assigned business and needs.
• Develop and lead change management and adoption implementation including training activities for the assigned portfolio.
• Solicit customer and cross-functional feedback to ensure customer satisfaction and project adoption. Serve as a continuous improvement feedback loop to the Product Management teams. Prepare to change course as needed.
• Monitor and report project status for project milestones, documentation, and deliverables to stakeholders, sponsors, and management.
• Responsibly manage administrative tasks; reporting, outcomes of support activities, submission of expense reports, etc.