Sr. Manager Operational Excellence

Primary Function of Position

Provide leadership and functional expertise in Logistics operations in support of inbound warehousing, transportation, and finished goods distribution for Global Logistics. Lead the growth of our continuous improvement program using Lean/Six Sigma trainings and methodologies. Lead and support the deployment of market leading warehouse operations in our internally operated distribution centers and with our 3PL warehouse providers. This includes Benchmarking and deploying SAP EWM processes, warehouse layout analysis, and operations processes to drive warehousing labor efficiency, improve operational metrics, and drive out non-value-added work.

Essential Job Duties

• Lead and manage a team responsible for executing operational excellence initiatives in Global Logistics, including inbound warehousing, transportation, and finished goods distribution.

• Allocate resources and provide guidance to team members in performing time studies, creating process maps, and resolving operational bottlenecks for inbound and outbound orders.

• Oversee and mentor team in conducting data analysis to investigate root causes of compliance, quality, or performance issues and in developing corrective action plans.

• Direct and coach team members in the use of Lean/Six Sigma tools — such as fishbone diagrams, spaghetti diagrams, and process flow maps—to reduce waste and error-proof logistics processes.

• Provide leadership and facilitate cross-functional training in Lean/Six Sigma methodologies, ensuring team members apply continuous improvement principles to logistics operations.

• Lead the implementation and monitoring of projects to achieve operational improvement goals, such as throughput, accuracy, process controls, ergonomic/layout enhancements, etc.

• Manage the development and deployment of key operational performance metrics, ensuring the team holds themselves and others accountable to day-to-day performance standards.

• Guide operations team in growing their knowledge of warehouse operations, continuous improvement fundamentals, and WMS applications.

• Perform direct operational analyses, process improvements, and hands-on support as needed, ensuring alignment with broader strategic objectives.

• Champion large cultural & behavioral change management initiatives impacting 500+ employees, leading by example and fostering a high-performance, continuous improvement culture.

• Perform other duties as required by the business pertaining to this function, primarily through leading and empowering the team to execute and innovate.