Senior Business Analyst
Full-Time & Individual Contributor Role 115000 - 130000 CAD per-year-salaryJob Overview
Responsibilities:
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Develop deep understanding of core business processes across operations, supply chain, and finance.
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Identify process inefficiencies and recommend improvements aligned to system capabilities.
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Promote standardized, scalable processes across functions and regions.
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Lead end-to-end requirements gathering and documentation for enhancements and projects.
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Translate business needs into functional specifications and system solutions.
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Conduct gap analysis and recommend configuration or process changes.
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Provide ongoing support for Microsoft Dynamics 365 Business Central and related applications.
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Triage and manage issues through structured intake, prioritization, and resolution.
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Perform root cause analysis and coordinate fixes with IT and third-party partners.
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Support testing activities (UAT) and validate system changes.
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Administer business applications, including user access management (roles, permissions, provisioning/deprovisioning)
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Maintain system integrity by ensuring accurate configurations and controlled changes.
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Manage and maintain change logs, configuration documentation, and support procedures.
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Support release and deployment activities, ensuring proper testing, communication, and validation.
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Act as a trusted partner between business teams, IT, and external vendors.
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Facilitate workshops and working sessions to align on requirements and solutions.
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Develop training materials and deliver user training to support adoption.
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Drive change management activities to build user confidence and effective system usage.
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Ensure all system changes follow established IT change control processes.
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Maintain audit-ready documentation (access controls, change logs, approvals).
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Support internal and external audits by providing required evidence and documentation.
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Ensure alignment with internal controls and regulatory requirements.
1. Business & Process Expertise
2. Requirements & Solution Design
3. ERP & Applications Support
4. Application Administration
5. Stakeholder Engagement & Change Enablement
6. Governance, Risk & Compliance
Essential Experience & Attributes:
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5+ years of experience working with Microsoft Dynamics 365 Business Central, specifically focused on Manufacturing and Finance operations
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Strong understanding of supply chain, operations and finance in a manufacturing environment.
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Experience with tier ERP software configuration, support, and maintenance.
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Experience with application administration (user access, configuration, data integrity)
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Ability to analyze complex processes and data to identify opportunities for optimization and automation.
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Strong project management skills and ability to manage multiple priorities simultaneously.
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Excellent written and verbal communication skills, including ability to facilitate interactions between technical and business stakeholders.
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Strong analytical and problem-solving skills.
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