Administrative Assistant (Operations Support)

Overview of the Role:

The Administrative Assistant (Operations Support) works from our Erie, PA office to provide hands-on support to our growing investigative teams. They help streamline workflows, track resources, and ensure that we have the information/tools we need when we need them.  

The ideal candidate is highly organized, curious, and capable of juggling tasks ranging from report writing and case tracking/ to team coordination and client communications. They love technology and are eager to learn new ways to do things. 

This position requires in-office presence at our Erie, Pennsylvania location.

Essential Duties and Responsibilities:

• Create, track, and update case reports throughout various stages of the investigation lifecycle 

• Collect information from field investigators and update stakeholders or clients 

• Create and present monthly reports 

• Engage with clients with aims at increasing current workload and expanding when/where applicable 

• Find & contact new investigators or subcontractors across new U.S. regions 

• Assist in creating estimates for costs and resources for field investigations 

• Build & maintain relationships with other IP House organizations to find & use shared resources 

What You’ll Bring:

• Great communication skills 

• Strong organizational skills and excellent attention to detail 

• Ability to multitask and manage constantly shifting priorities 

• Enthusiasm for technology and well-developed skills using Windows OS and MS Office products.  (You know your way around a spreadsheet and databases are your friend.) 

• Love of internet research with proven ability to find supplies and services 

• Professional discretion in handling sensitive data and evidence 

• Familiarity with supply chains, software licensing, or shipping logistics a plus 

• Previous experience in investigations, IT operations, or inventory coordination highly desirable 

Why IP House:

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team.  We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.