Back Office CSR for Medical Records (Non-Voice)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Review medical records for completeness and accuracy.
• Identify and log missing information or entries (e.g., RBT signatures).
• Coordinate with onshore teams to obtain the required documentation.
• Maintain accurate records of findings using Google Sheets and MS Excel.
• Generate and submit weekly summary reports of missing items.
• Follow internal audit guidelines and escalate concerns as needed.
• Ensure data confidentiality and compliance with HIPAA and company policies.

Requirements

• At least 6 months BPO experience is an advantage, but not required
• Healthcare BPO experience is a PLUS
• Good Verbal and Written English skills
• Excellent analytical and problem-solving skills
• Must be keen to details
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives