Team Lead for Patient Scheduling | Healthcare Account | Get a 15K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Team Lead:

• Oversees daily operations for all agents delivering high-quality and valued services

• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
• Perform other supervisory tasks as required

Patient Scheduling:

• Handle inbound and outbound calls to schedule, confirm, or reschedule patient appointments.
• Maintain accurate and up-to-date appointment schedules in the system.

Insurance & Authorizations:

• Perform prior authorizations for Medicaid patients
• Update and verify third-party insurance information in the patient management system.

Patient Collections:

• Make occasional follow-up calls to self-pay patients regarding outstanding balances.
• Provide basic information about payment options and escalate complex billing issues as needed.

Requirements

• 1 - 2 years experience handling a Voice Account (Preferably US Healthcare Insurance)
• Must have at least 6 months of team lead/supervisory experience
• Excellent verbal and written English skills
• Organized and keen to details
• Willing to work in Buendia, Makati or Shaw Blvd, Mandaluyong
• Amenable working night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives