Voice Support CSR (Medical Scheduling)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Schedule home visit appointments accurately and efficiently
• Handle inbound and outbound calls with patients, providers, and care teams
• Address patient inquiries and resolve issues with professionalism and empathy
• Update patient records and scheduling systems in real-time
• Coordinate with multiple internal teams to ensure accurate appointment logistics
• Maintain confidentiality and adhere to HIPAA compliance standards
• Utilize multiple systems and tools for scheduling and communication
• Ensure all interactions reflect high-quality service standards

Requirements

• At least 6 months BPO experience handling a Voice Account

• Healthcare experience is a PLUS, not required
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Proficiency in using MS Tools
• Excellent verbal and written English skills
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives