Dispatcher/Service Manager

About the role

As a Dispatcher/Service Manager, you’ll play a crucial role in ensuring customer satisfaction by efficiently coordinating service calls, technician schedules, and client communication. We're looking for individuals who are ready to manage the day-to-day flow of service operations, handle administrative processing with precision, and make a real impact by being the frontline link between our technical team and customers.

What you'll do

• Receive incoming service requests via phone and walk-ins, and schedule appointments accordingly
• Dispatch technicians for installations, repairs, and maintenance calls
• Organize and prioritize workloads to ensure all service deadlines are met
• Enter technician time and parts into invoices with a high level of accuracy
• Maintain manual and digital records for equipment inventory, billing, and job tickets
• Support walk-in customers with parts or service requests
• Call customers when their equipment or vehicles are ready for pickup
• Schedule internet installs, re-installs, and repair appointments
• Assist with vehicle repair scheduling and ongoing maintenance
• Stay hands-on with technical department activities
• Perform various administrative duties as assigned

Qualifications

• High school diploma or GED
• Minimum 3 years of experience in a related dispatch or service coordination role
• Proficient in Microsoft Office and Windows 7/10
• Experience with CRM or billing systems; CCI Billing/CRM experience preferred
• Strong communication and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Customer service mindset and professional appearance
• Ability to prepare administrative paperwork and reports
• Must pass a pre-employment drug screening and be subject to random testing
• The ability to get stuff done
• Passion for Technology
• Heart to always do the right thing and admit mistakes
• Good communication skills

Additional Information

• Please provide a brief cover letter with your resume describing why you want to work for IT Voice.

What We Offer

• Base Salary: $24.03/hour – $28.85/hour plus potential for additional compensation
• Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
• Growth: Career advancement opportunities in a growing, people-first organization.

Location: On-Site in Gillette, WY

Work Schedule: Monday to Friday, full-time