VCIO (Virtual Chief Information Officer)

Indonesia

Posted October 09, 2025

Job Overview

Job Description

The vCIO establishes and maintains strategic relationships with client leadership, providing guidance on technology roadmaps, budgeting, and business alignment. The role focuses on reducing risk, improving business outcomes through technology, and serving as a trusted advisor and advocate for clients.

Job Responsibilities

Client Engagement

Conduct regular onsite or remote Strategic Business Reviews (SBRs) with client stakeholders.
Maintain consistent communication and relationship-building touches with clients.
Ensure high levels of client satisfaction by monitoring feedback, addressing concerns, and following up on unresolved issues.
Serve as an advocate and escalation point for clients within the organization.

Strategic Planning & Alignment

Develop and maintain strategic technology roadmaps for each client.
Define and track clear business and technology alignment objectives.
Assist clients with IT budgeting and cost forecasting.
Identify and communicate IT risks, compliance requirements, and mitigation strategies.
Provide thought leadership on emerging technologies and industry trends.

Solution Design & Oversight

Collaborate with the Design Desk to prepare technology proposals, solution specifications, and project scopes.
Review and validate project plans, budgets, and outcomes against client business goals.
Guide clients in evaluating technology investments through ROI and TCO analysis.
Conduct scope reviews with clients before the client signs the proposals

Internal Collaboration

Coordinate closely with Client Success, Security, and Support teams to ensure alignment across delivery.
Provide oversight on service and accounting escalations, ensuring issues are resolved to the client’s satisfaction.
Contribute to training, mentoring, and development of staff.
Support cross-department initiatives to deliver outstanding customer service.

Governance & Administration

Maintain documentation including client files, SBR notes, and roadmap records.
Ensure compliance with company policies and procedures.
Perform additional responsibilities as assigned.

Job KPI'S

# of SBRs with clients completed
# of Clients with Overdue SBRs (Target 0)
# of Clients without a Scheduled SBR (Target 0)
# of Opportunities Overdue (Target 0)
# of Findings needing review
# of clients with Roadmap Ready
# of Logged Client Engagement Calls
# of Logged Client Onsite Visits
Client satisfaction scores, survey results, or retention metrics

Job Requirements:

Experience/Skills

Broad knowledge of IT and telecommunications infrastructure, applications, and trends.
Bachelor’s degree in Business, Computer Science, IT, or equivalent experience.
Experience with Microsoft environments, network infrastructure, and cloud technologies.
Understanding of compliance and regulatory standards (HIPAA, PCI, GDPR, etc.).
Ability to translate technical concepts into business terms for non-technical stakeholders.
Strong project oversight and multitasking capabilities.
Demonstrated ability to retain clients by delivering measurable value.

Aptitude and Interpersonal Skills

Exceptional communication skills with executives and decision-makers.
Strong organizational, prioritization, and problem-solving abilities.
Business acumen and consultative approach to client relationships.
Initiative and accountability in managing responsibilities.
Ability to balance independent work with teamwork.
Client service orientation, active listening, and negotiation skills.
Professional presentation and adherence to confidentiality standards.