Ticketing Executive (ZBF-Zero booking Failure)

Roles & Responsibilities -:

• Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
• Calling customers as per the SOP to share any important information or to collect payment for fare differences.
• Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
• Utilizing booking platforms to enter customer information, search for selected flights, reserve seats, issue tickets. 
• Verifying passenger details, flight itineraries and payment information to ensure accuracy.
• Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.