Frontline Technical Support

Who Are We Looking For?
We’re looking for a Frontline Technical Support Specialist who thrives on solving problems and helping people get the most out of their tools. You’ll be the first line of support for our team, ensuring smooth onboarding, fast troubleshooting, and reliable operation of our internal systems.

Ideally, you’ll be located in Prague, Czechia, so you can collaborate closely with our local team, but we’re open to other locations if you have the skills and experience to excel.

If you’re fluent in English, experienced with Mac devices, Google Workspace, and other IT tools, and enjoy balancing multiple responsibilities in a fast-paced environment, this role is for you.

Why Join Us?

• Grow Your Skills – Access training, mentorship, and opportunities to advance your IT expertise.
• Remote Flexibility – Work from anywhere with a fast, stable internet connection and company-issued equipment.
• Collaborative Culture – Join a supportive IT team that values open communication and knowledge sharing.
• Make an Impact – Your work keeps our people productive and our technology running smoothly.

What You’ll Do

• Manage the help desk and resolve technical issues efficiently.
• Support remote team members across multiple systems and devices.
• Onboard new employees: create accounts, configure devices, and coordinate equipment delivery.
• Offboard departing employees: disable accounts, collect equipment, and update records.
• Administer internal web applications, user accounts, Google Workspace, and VoIP.
• Support and configure company-issued devices (MacBooks, iPhones, etc.).
• Purchase, distribute, and maintain equipment and branded materials.
• Track and update inventory.
• Collaborate with the development team on testing and troubleshooting new features.
• Create and maintain documentation, user guides, and training material.
• Update and expand the company's knowledge base.

What Makes You a Great Fit

• Fluent in English, both written and verbal.
• Experienced Mac user, comfortable with Apple devices and software.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Highly organized, detail-oriented, and able to multitask effectively.
• Quick learner with excellent time-management skills.
• Reliable internet connection for remote work.
• Previous experience in frontline support or IT administration is a strong plus.
• Ideally based in Prague, Czechia, but other locations are considered if you have the right skills.

Ready to Apply?
We’d love to hear from you! Submit your CV and a cover letter (in English) answering:

1. What skills make you the perfect fit for this role?
2. What are some of your proudest achievements?
3. Why does this opportunity excite you?

Our Hiring Process
We believe in a human-led approach—no AI filters. Here’s what to expect:

1. A short questionnaire about your background and setup.
2. An initial video interview.
3. A small practical test task to demonstrate your skills.
4. A final interview with IT leads and team members.

Join Our Team
Be part of a team that keeps our technology running smoothly, empowers our people, and helps JayWay thrive. If you’re motivated, tech-savvy, and love helping others succeed, this is the role for you.

JayWay Travel Inc. is committed to ensuring equal opportunities, with recruitment and selection decisions based solely on qualifications and merit, without regard to protected characteristics.